Terms of Service
1. What PhysioKer Is
PhysioKer is a marketplace platform that connects patients seeking physiotherapy with registered physiotherapists and clinics in Kerala, India. PhysioKer is a technology intermediary — we facilitate the connection but we are not a healthcare provider, and we do not employ physiotherapists.
2. Eligibility
You must be 18 years or older to register an account. By registering you confirm that all information you provide is accurate and truthful. Creating an account with false professional credentials is grounds for immediate permanent ban and may constitute fraud under applicable Indian law.
3. Physiotherapist Obligations
By registering as a physiotherapist you confirm that:
- You hold a valid BPT/MPT degree from a recognised university
- You are registered with KAPC, IAP, NCAHP, or equivalent state council (or are a verified KUHS fresh graduate awaiting registration)
- You will only accept cases within your scope of competence
- You will maintain professional conduct with patients at all times
- You are solely responsible for the clinical care you provide — PhysioKer bears no clinical liability
- You will not share patient data obtained through PhysioKer with third parties
PhysioKer reserves the right to suspend or terminate any physiotherapist account where patient complaints are substantiated or credentials are found to be fraudulent.
4. Patient Obligations
Patients agree to provide accurate health information, to treat physiotherapists with respect, and to confirm appointments once accepted. Repeated no-shows may result in account suspension.
5. Subscriptions, Cancellation and Refunds
Physiotherapist and clinic plans are subscription-based, billed monthly via Razorpay. A 30-day free trial is provided with no payment information required.
Cancellation: You may cancel your subscription at any time from your dashboard (Subscription tab → Cancel Plan). Cancellation takes effect at the end of your current billing cycle. You retain full access until that date. No partial-month refunds are issued after a billing cycle has started.
Refunds: If you are charged in error (e.g. after cancelling before renewal), contact us within 7 days at support@physioker.in and we will refund the incorrect charge within 5–7 business days.
Account suspension: If your account is suspended for Terms violations, no refund is issued for the remaining subscription period.
6. PhysioKer Is Not a Medical Service
PhysioKer does not provide medical advice, diagnosis, or treatment. The platform is a technology intermediary only. All clinical decisions are made solely by the registered physiotherapist you engage.
7. Limitation of Liability
PhysioKer's liability to any user is limited to the amount paid by that user to PhysioKer in the 3 months preceding the claim. PhysioKer is not liable for any clinical outcome, injury, or harm arising from physiotherapy services delivered by registered physiotherapists through the platform.
8. Prohibited Conduct
Users must not: create fake accounts, impersonate another person, submit false health information, harass other users, attempt to bypass the platform to avoid subscription fees after being matched, or use the platform for any purpose other than legitimate physiotherapy service delivery.
9. Termination
You may delete your account at any time. PhysioKer may terminate accounts that violate these Terms with or without notice. Upon termination, your data is handled per the Privacy Policy.
10. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Palakkad, Kerala.